Refund policy
Refund policy
RETURN & REFUND POLICY
At DXBVelo Cycling, we are committed to ensuring customer satisfaction and complying with the consumer protection laws of the United Arab Emirates.
RETURN PERIOD
You may request a return within 14 days of receiving your item for any reason, provided the item is in its original condition. Items must be unused, unwashed, with all original tags, packaging, and proof of purchase.
For items with a manufacturing defect or not as described, returns may be requested within 14 days of purchase, and you are entitled to a repair, replacement, or refund in accordance with UAE Federal Law No. 15 of 2020 on Consumer Protection.
HOW TO START A RETURN
Email info@dxbvelo.ae with:
- Your order number;
- Product name;
- Reason for return; and
- Photos or videos, where relevant.
Please do not return products without contacting us first. Once your return is approved we will provide the applicable return instructions.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately at info@dxbvelo.ae if the item is defective, damaged, or incorrect, so we can assess and resolve the issue promptly.
NON-RETURNABLE ITEMS
The following items are not eligible for return unless defective or not as described:
• Perishable goods (e.g. food, hydration products)
• Custom or personalized items
• Personal care items (e.g. opened beauty or hygiene products)
• Items marked as *final sale*
• Gift cards
If you have any questions about a specific product's eligibility for return, please contact us before purchasing.
REFUNDS & EXCHANGES
Once an eligible return is received and assessed, we will notify you of the outcome.
Approved refunds will normally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Subject to availability, we may offer an exchange for the same or an equivalent product.